Celestial Waste of Bandwidth
My iPhone slid out of my shirt pocket a coque rabat iphone 8 transparent few months ago and fell straight onto concrete. I was luckier than some: the only damage was a coque iphone 7 silicone couleur uni shattered back panel. I slapped a strip of black gaffers tape over it to keep it intact. I knew that I could take it to any Apple Store and have the back replaced for just $29, but I carried it around like that anyway.
I figured it was my punishment for not taking care of my toys. When I arrived, I was greeted at the entrance. The place was packed, even though it was the middle of a random Wednesday afternoon. People were playing with every demo unit on display.
For all of the crowding, this mall Apple Store was still a pleasant place to be. coque iphone 8 plus dos en verre It was clean and well lit, and the staff were all clean, kind, and patient.
I made my way to the Genius Bar at the back. I was greeted a second time by an employee whose job was simply to act as a welcomer, concierge, coque iphone 8 champion and facilitator. He invited me to take a seat while I waited for my appointment. I was early.
I sat in a large area reserved for one on rick et morty coque iphone 8 coque samsung s8 one training. A dozen or more people were learning how to use their Apple hardware. Some, I reckoned, were doing things with computers that they never done before.
Me, I took out my iPad. I was coque iphone 8 klimt on the store open WiFi in an instant. I wrote a few emails.
Five minutes before my scheduled time, a Genius walked up to where I was sitting. The broken glass was a simple problem and he explained that coque iphone 6s peau de serpent they could fix it up in just ten or fifteen minutes. He tapped away at an iPhone that had been equipped as a logging system for work orders and then he walked away with my phone.
I looked around. I saw a man carrying in an iMac wrapped in a towel, the way you carry a sick and beloved coque iphone 8 plus rose silicone dog into the vet.
I saw a child who couldn have been more than four years old playing with an iMac that had been jasbon coque iphone xs max set up at a table low enough for four year old children to sit at. She was playing a word game of some sort. Presently, a parent came by and handed the girl what I presumed coque aristochat iphone 8 plus to be the child own white iPad 2, fresh from servicing. I sure didn think that this 30 ish woman had put Dora stickers on her own iPad.
The child stopped just short of hugging the iPad like a doll, but she was clearly very pleased to have it back again. She held it and woke it up and tapped through to her favorite apps. Satisfied and at the urging of her mother she then tucked it under her arm in a maternal way and held her mother hand as they walked out.
I spied another store employee with a full sleeve tattoo in progress. Her forearm was complete but a koi that splashed down from her elbow had only been outlined. The traditional staff uniform is a tee shirt (in the color du jour). Staffers are welcome to throw something on underneath it. She obviously felt comfortable enough in this environment to show off her tattoos.
Another Apple employee approached me, with my repaired phone. I hadn budged from that table since I walked in and sat down. $29 plus tax for the repair. His iPhone card scanner didn work for some reason but he didn let his annoyance show. After two swipes, he apologized sheepishly and led coque iphone 6s bresil me to the store POS terminal. coque huawei pro Zip, tap, a few pleasantries, and it was all taken care of.
Let me extract elements from that story:
1) Staff acknowledging people as human beings, and with courtesy.
2) A pleasant, beautiful space to be in, even if the store wasn a property.
4) People who don simply own and tolerate their computers, but who feel a real emotional connection to them.
5) People who live lives that are a bit out of the mainstream, in a space where they feel comfortable being who they coque audi iphone xs are.
6) Kids who see the most advanced technology in the world as just fyy coque coque samsung j5 iphone 8 another window through which they perceive the world.
7) The worst thing that can happen in a relationship between a manufacturer and a customer a broken product being handled quickly, courteously, efficiently affordably.
Steve Jobs was correctly known as the most productively hands on CEO in technology or maybe even any other industry. The Apple Stores were a particular obsession. If you walked in and discovered that the table of hard drives had become a table of headphones and the hard drives were now on the third shelf of the first bank of product shelves, it coque samsung j7 was probably because of something Steve decided earlier in the week.
Steve is dead. But you walk into an Apple Store and you see all the reasons why he was such a phenomenal CEO, and why so many people feel the way I do tonight.
Sitting on my balcony reading this on a beautiful afternoon in Sydney. It magic hour and the weather is perfect. I on my iPad, my 3 year old daughter is snuggled into my side swiping through photos on my iPhone. How many images and movies I now have because of these little devices. More to the point, movies and images of the things that are the most important to me. I can relate to every word you have written and have had similar experiences myself. I knew you would write something awesome Andy. I been irrationally sad about Steve. coque iphone 8 plus pissenlit Thanks for making me feel ok about that.
I had an iMac a few years back. Works like a charm until it breaks, and then all you have is a fancy brick and no recourse.
During it 3 year coque iphone 8 ourson lifespan (the last one spent on life support) I had to take it to the shop 5 or 6 times. Each time the staff didn do anything to fix it because it wasn covered under the warranty but still charged me about $100 just to have a look at it. So I got me a 3 coque samsung j3 year Apple care plan had to eat ramen for a couple of months after that. Did it make matters better No. They still refused to fix it, but still wanted $100 per peek.
Most expensive experiment I ever performed.
For a few years I have noted the contra nature of the Apple store environment in comparison to most other businesses. Our local store is not large, yet often even during the week there are in excess of 20 staffers actually on the floor. My local bank has 20 teller stations ( BOA ), yet almost always has only two tellers. The local Kohls store is a vast thing, yet often there are only 3 or 4 workers on the floor, including the one checker. Job understood that good customer service and a good customer experience is part of the Apple brand. He was one of the few that did, especially coque iphone 7 jiaxiufen when most corporations make profit by slashing employees…
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