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Do i have to offer notice to my present provider? Do i must provide notice to my present provider?
Do i have to provide notice to my present provider? Do i must offer notice to my present provider?
Yes, we don’t would like them to help keep payment you! After you have an install date them know you want to cancel your services from us, give your old provider a quick call to let. Many request 14 to 31 times’ notice, so we will be able to allow you to get linked before your old solutions are turned off.
Would you install all of the services during the exact same time? Do you realy install most of the services during the time that is same?
Do you realy install most of the services during the exact same time? Would you install most of the services in the same time?
We do certainly! Because we have our entire system – unlike plenty of other providers – we are in a position to have got all the services you provide installed and operating from the day that is same.
More concerns More questions
More questions More questions
The length of time does the installation just just take?
In most cases, you are asked by us to enable around couple of hours, however in many situations we take action much sooner.
Do I have to signal when it comes to gear?
Yes, however, if you’re perhaps perhaps not available, some body aged 18 or higher can rather.
Wemagine if We have difficulty with QuickStart self-installation?
We now have a separate group to troubleshoot and make suggestions through each step of this process associated with set-up. If it is perhaps not effective we are going to deliver an engineer off to you at the earliest opportunity, totally free.
Will you need to dig up my yard or driveway?
This will depend on your own home. If Virgin Media solutions have already been set up formerly, chances are that individuals won’t need to. If you don’t, we might should do an amount that is small of so that you can bring our system for your requirements.
If you’re uncertain, we could organize a pre-install engineer mixxxer dating app trip to take a look and talk about the process ahead of time.
My driveway has provided access, does this matter?
Yes, we shall require you to provide us with a few of one’s neighbors’ details (name, target, phone number and email) in the event that we need to do some digging so we can get permission from them.
Do you want to need certainly to drill through the walls of my home?
If Virgin Media services have actuallyn’t been installed into the property before, we may need to do smaller amounts of drilling so that you can feed our cable to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.
Do i want a satellite meal regarding the home?
No, all our services drop our cable that is special means your television does not get disrupted by inclement weather.
I’ve had Virgin before however the cable happens to be cut, is the fact that a issue?
Maybe maybe Not at all – it just means you won’t have the ability to utilize our QuickStart self-install solution. We’ll arrange for example of y our designers in the future and set every thing up for you personally rather.
Simply Click and Collect Click and Collect
Simply Simply Simply Click and Collect Click and Collect
What size will the container be?
With regards to the bundle you’ve plumped for, your QuickStart pack can think about to 4.17kg and stay as much as 195mm x 220mm x 380mm – that’s slightly larger compared to a shoebox.
The length of time do i must pick up my package through the collection point?
You’ll have actually 10 calendar times from your own selected collection date to choose your snazzy QuickStart pack.
Just exactly exactly What do i have to bring beside me to select up my package?
You’ll need certainly to bring the e-mail and/or SMS message you received which includes your collection rule. Additionally, you will have to take some type of ID, such as for instance your driver’s or passport license. If somebody else is collecting in your stead, they shall require the ID of the individual whom ordered it.
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